We are committed to respecting and protecting your privacy. This statement explains how we collect, store, use and disclose personal information.
What personal information do we collect?
The type of personal information that we collect includes the following information about you:
- Date of birth
- Education provider
- Contact details
We may also collect further information specific to the relevant products and services we provide to you.
Why do we collect personal information?
We only collect, hold and use personal information about you which is necessary for us to provide, administer, customise, improve and promote our products and services to you. We may also collect personal information to comply with the law, such as anti-money laundering and counter terrorism financing rules.
How do we collect personal information?
We usually collect personal information directly from you. However, sometimes we collect this information from a third party. These parties may include our agents and service providers, your representatives such as education agents, education providers and third parties you have asked to provide your personal information to us.
We collect personal information through forms you fill out when applying for our products and services or through your ongoing interaction with us for example by telephone, mail and electronic communications, or when you make a transaction.
If you provide us with personal information about someone else, you must ensure that you are authorised to disclose that information to us and that we may collect, use and disclose such information. You must take reasonable steps to ensure the individual concerned is aware of and/or consents of this policy statement.
How do we store and protect personal information?
We store your personal information in electronic systems and devices.
We take all reasonable steps to protect your personal information from misuse, loss and unauthorised access, modification or disclosure.
Why do we exchange personal information with third parties?
We may need to disclose personal information about you to certain organisations in connection with the products and services we provide to you.
The types of organisations to which we may disclose this information include:
- Banks, payment service providers and other payments systems participants
- Health insurers
- Telecommunications companies
- Service providers facilitating our Cohort Arrivals service
- Your education agent, referrer and other intermediary
- Your education provider
- International regulatory bodies and government agencies
Exchange of information within the group
We may also exchange information between members of the Cohort Solutions group, including Cohort Solutions Pty Ltd and OSHC Australia Pty Ltd.
Exchange of information with overseas parties
Some of the parties with which we exchange your personal information, including our service providers and other third parties listed above, may be located outside Australia. These countries will typically be limited to your destination of study and your country of origin.
We may also need to send your information overseas in order to process transactions you have instructed us to make, such as international money transfers. The countries to which we disclose your information will depend on the transaction details.
Accessing and correcting personal information
In most cases you can gain access to your personal information held by us. We will also take reasonable steps to amend or correct your personal information to keep it accurate and up-to-date. Please email us at if you would like to access or request a correction of your personal information (see below).
Every time someone visits our website a log file is generated on our server. This contains information such as the user's IP address, the pages they browsed and the duration of the visit. We collect this information to help us improve our site and diagnose any problems. No individual data will ever be shared from these log files.
- To recognise you when you visit our website. This saves you time when logging in and allows us to remember many of your personal preferences; and
- To track certain statistical information, such as how people navigate the website. This helps us improve our service to you.
Marketing and promotional material
We may also ask you whether you would like to receive promotional emails from us or from other companies about products and services that may be of interest to you. We will only pass on your details to companies outside the Cohort Solutions Group with your permission. If at any time you no longer wish to receive these emails, you may update the information by emailing unsubscribe@ cohortsolutions.com.
- Where appropriate, we use remarketing to advertise online to users who have visited our website.
- Third-party vendors, including Google, show our ads on sites across the Internet by using cookies to serve ads based on your past visits to our website.
We are committed to resolving any complaint you may have. Complaints may be lodged by email (see below).
Cohort Solutions Pty Ltd, email: privacy@ cohortsolutions.com